Community Operations Manager

Community Operations Manager

At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

Role Overview

We're looking for a Community Operations Manager to serve as our digital radar. You'll be responsible for monitoring and analyzing external chatter about Labelbox across public forums like Reddit, Blind, Glassdoor, Twitter/X, Discord, and other relevant platforms. This isn't a community engagement or social media role. It's about listening, identifying trends, flagging risks, and delivering high-signal insights to stakeholders across Talent, Brand, and Product.

Your Impact

• Community Strategy & Ownership
• Define and execute Alignerr's community engagement roadmap across Reddit, Slack, Discourse, and other channels.
• Set community guidelines, tone, and moderation standards.
• Reddit Engagement & Moderation
• Act as a visible, authentic presence in r/alignerr: responding to questions, hosting AMAs, and escalating issues.
• Collaborate with mods/admins to manage subreddit health (spam, scams, off-topic posts).
• Post weekly updates, polls, and roadmap notes to keep the community engaged and informed.
• Trust & Support
• Serve as the frontline liaison between Alignerrs and internal teams: collect feedback, surface issues (payments, onboarding, project access), and close the loop with transparent updates.
• Build trust by addressing pain points directly and escalating urgent cases quickly.
• Content & Knowledge Sharing
• Develop community-facing resources (FAQs, onboarding guides, payment explainers).
• Benchmark Labelbox against competitors and peer companies in the AI/tech space.
• Collaborate with teams across People, Brand, Marketing, and Product to inform decisions and shape strategy.
• Community Health & Analytics
• Monitor community sentiment, activity levels, and top issues.
• Report metrics weekly to leadership: engagement, satisfaction, response times, issue trends.
• Track and monitor mentions of Labelbox across Reddit, Glassdoor, Blind, LinkedIn, X (Twitter), Discord, and other platforms.

What You Bring

• 3–5 years of experience in online community management, community monitoring, employer branding, digital strategy, recruiting, or brand/reputation management.
• Strong organizational skills — you love tagging, labeling, and turning chaos into structured insight.
• Proven experience moderating or managing Reddit communities (or similar forums).
• Excellent written communication skills with a transparent, authentic, and human tone.
• Comfort with difficult conversations: you can acknowledge criticism while steering toward solutions.
• Experience coordinating with Product, Ops, and Support teams to escalate and resolve issues.

Support at Labelbox

At Labelbox Support, you'll ensure the success of frontier AI labs and enterprises using our data factory infrastructure. You'll provide expert guidance on our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace offerings, helping customers overcome technical challenges in their AI data pipelines. With our platform processing 50+ million annotations monthly, you'll develop deep technical expertise across multimodal, reasoning, coding, and multilingual use cases. Your timely, knowledgeable assistance will directly impact customer satisfaction and project outcomes, ensuring maximum value from human-in-the-loop processes. Join us in supporting the technical infrastructure that's advancing state-of-the-art AI through superior human data quality and transparency.

Life at Labelbox

• Location : Join our dedicated tech hubs in San Francisco or Wrocław, Poland
• Work Style : Hybrid model with 2 days per week in office, combining collaboration and flexibility
• Environment : Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
• Growth : Career advancement opportunities directly tied to your impact
• Vision : Be part of building the foundation for humanity's most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox's Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.