Community Operations Manager

Community Operations Manager

At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

We're the only company offering three integrated solutions for frontier AI development:

1. Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
2. Frontier Data Labeling Service: Specialized data labeling through Alignerr, leveraging subject matter experts for next-generation AI models
3. Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.

Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.

We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.

Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.

You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.

We're looking for a Community Operations Manager to serve as our digital radar. You'll be responsible for monitoring and analyzing external chatter about Labelbox across public forums like Reddit, Blind, Glassdoor, Twitter/X, Discord, and other relevant platforms. This isn't a community engagement or social media role. It's about listening, identifying trends, flagging risks, and delivering high-signal insights to stakeholders across Talent, Brand, and Product.

Define and execute Alignerr's community engagement roadmap across Reddit, Slack, Discourse, and other channels.

Set community guidelines, tone, and moderation standards.

Act as a visible, authentic presence in r/alignerr: responding to questions, hosting AMAs, and escalating issues.

Collaborate with mods/admins to manage subreddit health (spam, scams, off-topic posts).

Post weekly updates, polls, and roadmap notes to keep the community engaged and informed.

Serve as the frontline liaison between Alignerrs and internal teams: collect feedback, surface issues (payments, onboarding, project access), and close the loop with transparent updates.

Build trust by addressing pain points directly and escalating urgent cases quickly.

Develop community-facing resources (FAQs, onboarding guides, payment explainers).

Benchmark Labelbox against competitors and peer companies in the AI/tech space.

Collaborate with teams across People, Brand, Marketing, and Product to inform decisions and shape strategy.

Monitor community sentiment, activity levels, and top issues.

Report metrics weekly to leadership: engagement, satisfaction, response times, issue trends.

Track and monitor mentions of Labelbox across Reddit, Glassdoor, Blind, LinkedIn, X (Twitter), Discord, and other platforms.

3–5 years of experience in online community management, community monitoring, employer branding, digital strategy, recruiting, or brand/reputation management.

Strong organizational skills — you love tagging, labeling, and turning chaos into structured insight.

Proven experience moderating or managing Reddit communities (or similar forums).

Excellent written communication skills with a transparent, authentic, and human tone.

Comfort with difficult conversations: you can acknowledge criticism while steering toward solutions.

Experience coordinating with Product, Ops, and Support teams to escalate and resolve issues.

At Labelbox Support, you'll ensure the success of frontier AI labs and enterprises using our data factory infrastructure. You'll provide expert guidance on our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace offerings, helping customers overcome technical challenges in their AI data pipelines. With our platform processing 50+ million annotations monthly, you'll develop deep technical expertise across multimodal, reasoning, coding, and multilingual use cases. Your timely, knowledgeable assistance will directly impact customer satisfaction and project outcomes, ensuring maximum value from human-in-the-loop processes.

Annual base salary range $100,000 - $120,000 USD

Join our dedicated tech hubs in San Francisco or Wrocław, Poland

Hybrid model with 2 days per week in office, combining collaboration and flexibility

Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making

Career advancement opportunities directly tied to your impact

Be part of building the foundation for humanity's most transformative technology

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.