IT Operations Analyst

IT Operations Analyst

Labcorp is a global leader in life sciences, dedicated to improving health and improving lives. Through innovation, collaboration, and a commitment to excellence, we provide world-class diagnostic and drug development services that empower physicians, hospitals, pharmaceutical companies, and patients to make confident decisions. At Labcorp, you'll find a culture that values growth, impact, and teamwork while offering opportunities to advance your career and contribute to meaningful work that shapes the future of healthcare.

Labcorp is seeking an IT Operations Analyst to join our IT Operations team in Indianapolis, IN. This role is essential to the successful setup and deployment of new instruments for BLS global studies across all BLS sites. Strategically based out of our Indianapolis lab, the position focuses on initial instrument configuration, testing, and troubleshooting to ensure systems are fully vetted before being distributed to global locations. By resolving issues locally, this role reduces setup errors, minimizes delays, and ensures that Deskside staff worldwide receive ready-to-deploy configurations. This proactive approach directly supports timely study launches and revenue generation.

The IT Operations Analyst I will execute instrument configurations, manage internal lab IT projects, and support the Application Service Request (ASR) process. The role also maintains system documentation, contributes to IT security processes, and serves as a key liaison between lab management and IT teams across BLS sites. The position reports to the Senior Manager, IT Operations.

Duties and Responsibilities

• Perform prioritized instrument configuration and hands-on troubleshooting for lab IT systems.
• Coordinate and manage ASR and defect releases for multiple applications across various portfolios.
• Manage all aspects of the end-to-end release process for system changes, including projects, ASRs, and incident-related patches.
• Partner with program and project management teams to ensure successful release deployments.
• Collaborate with stakeholders across the Software Development Life Cycle (SDLC) to continuously improve development and migration processes.
• Manage the IT Release Calendar and align release activities with other IT initiatives.
• Provide IT management with a centralized view of release processes and serve as the subject matter expert for release management.
• Support department projects to ensure milestones and deliverables are achieved.

Minimum Education and Experience

• Associate's degree or equivalent experience.

Preferred Qualifications

• Current Labcorp lab professional or IT professional preferred.
• ASCP BOC Certification.
• Experience working as a laboratory technician.
• CAPM or PMP certification.
• Windows or Network certifications.

Skills and Competencies

• Strong problem-solving skills with a hands-on, proactive approach.
• Proficiency in Microsoft Office applications.
• Knowledge of IT systems and/or laboratory practices.
• Strong written and verbal communication skills.
• Self-starter with the ability to balance and manage multiple work streams.

Working Conditions

• Position is based onsite at the Indianapolis lab, with flexibility for hybrid work.
• Up to 10% travel required.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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