End User Computing Operations Engineer

End User Computing Engineering Operations

End User Computing Engineering Operations, 3rd Level Incident Escalations, Desktop Platform Engineering, Tools and Services.

Comfortable working in a very large global environment

Leads by example and demonstrates leadership in an enterprise end user computing engineering and support organization. Able to work with minimal supervision.

Excellent client focus and understanding of client needs

Excellent communicator with the ability to translate technical terms into layman's terms.

Responds to requests for technical assistance using the ticket system, in person and remote

Senior level Windows 11 Enterprise/ M365/ application desktop engineering, maintenance, troubleshooting and problem resolution

Senior level Apple Mac OS desktop / application engineering, maintenance, troubleshooting and problem resolution

Senior level Jamf enterprise Apple device management and security

Working knowledge of LAN, WAN, VPN

Working knowledge of end endpoint security & privilege management

Working knowledge of ITSM processes and service excellence

Working knowledge of SCCM, Azure, Intune

Working knowledge of Active Directory support and administration

Working knowledge of PowerShell to implement desktop management automation through scripting to provide consistent and predictable services.

Engineer solutions to common desktop problems, and not so common.

Install, customize, maintain, test, and troubleshoot operating systems and other systems software.

Provides technical assistance based on the research of current software and operating system, service packs, patches, updates and fixes for desktops. Make recommendations based upon the severity, critical need and implications to environment and supported applications.

Performs root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.

Works well with other IT teams to identify and remediate systemic problems

Provide technical assistance in the construction and maintenance of a corporate standard desktop image.

Oversees the maintenance of the corporate image as hardware changes occur ensuring no incompatibilities.

Ensures all new and proposed desktop software is tested according to company policy

Mobile device administration and support using MDM

Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits.

Provides timely reports and metrics for end user requests and incidents

Executes queries against Active Directory, PowerBI and other databases searching for specific criteria

Build Server administration and Image Management

MBAM/ Bitlocker administration and problem resolution

Creates and manages controlled documentation, SOP, WI and engineering notes

Works with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives.

Is willing to work outside of the standard business hours as necessary

Minimum Education and Experience Required: State the minimum level of education and professional experience required to be qualified for the role.

Technology BA preferred, but not essential

Preferred Qualifications: List any preferred qualifications that could benefit the role but are not essential.

Industry Certifications – Microsoft, ITIL, Cisco, Apple, Jamf

Skills and Competencies: Outline the skills and competencies required for the role. This can include soft skills and technical skills.

Communicator

Good listener

Self-starter

Reliable and trustworthy

Excellent Troubleshooter

Technical Writing

Flexible

Working Conditions: Describe the environment in which the employee will work, including any physical requirements or travel expectations.

Fast paced

Minimal travel

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply