Customer Service Representative - Remote Eligible

Customer Service Representative

LabCorp is seeking a remote Customer Service Representative to join our team!

Schedule:

MONDAY - FRIDAY

8AM - 4:30PM MOUNTAIN STANDARD TIME ZONE

Job Duties/Responsibilities:

• Act as a liaison between LabCorp, the customer base and patients.
• Hold fundamental understanding of overall lab operations and functionality in each department.
• Resolve routine customer requests with internal software/procedures and associated resources provided.
• Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations.
• Inquire, clarify, and confirm customer requirements and understand the solution.
• Meet productivity, quality, and service level standards through accurate and efficient customer support.
• Ability to identify root causes and work to mitigate issues from recurrence, providing additional customer education as needed.
• Ability to multi-task.
• Conduct thorough research using various databases to identify and address complex inquiries.
• Review test forms for accuracy and report or correct any discrepancies following standard operating procedures.
• Participate in activities designed to improve customer satisfaction and business performance.
• Maintain accurate medical records and CRM data while ensuring all internal documentation meets HIPAA compliance.
• Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations.

Minimum Qualifications:

• High school diploma or GED equivalent
• 1 or more years' experience in a customer service role

Preferred:

• Associate degree
• 1 or more years' experience with a medical background
• 1 or more years' experience working in a contact center/call center environment.
• 1 or more years' experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards:

• Reliable internet connection, with compatible provider
• 1 or more years' experience with software applications such as Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems
• Have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities.
• HIPAA compliant dedicated distraction-free workspace
• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency.
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues.
• Strong verbal and written communication skills with an excellent actively listen and respond effectively.
• Courteous with strong customer service orientation.
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated student; willing and able to learn and apply new processes, programs, and information on a regular basis.
• Critical thinking skills for analyzing complex information and resolving issues independently.
• Ability to take ownership and ensure resolution to completion.
• Ability to collaborate effectively within high-performing teams.
• Strong capacity for flexibility and responsiveness in managing changing workloads and priorities.
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication.

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.

PAY RANGE $17.75 - $23.00

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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