Associate Team Lead Investigator Support

Job Title

Work Schedule: As per business requirement:

Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST office based.

Night shift – Home based.

Job Responsibilities

Primary Responsibilities:

• Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
• Monitor, track, and resolve accession holds; inform the Supervisor and Project Manager of any delays.
• Update the database with accurate and appropriate information and notify relevant personnel of additional testing needs.
• Provide support to sites and sponsors for project-related questions via phone and email.
• Ensure effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOPs).
• Assist and support management in implementing global processes and procedures.
• Track and report metrics as determined by management within agreed timelines.
• Document all service failures, ensure resolution, and escalate incomplete resolutions to management.
• Act as a liaison for internal and external clients, ensuring seamless communication and follow-up.
• Convey investigator site needs during discussions on new policies or procedures.
• Prioritize and promote a culture focused on patient safety; promptly address and escalate patient safety issues when needed.
• Ensure investigator needs are considered prior to implementing new processes and procedures.
• Identify abnormalities in fax transmissions to recipients per SOW and database requirements.
• Identify database load issues resulting in requisition holds and notify the Technical Administrator and Project Manager.
• Support management and trainers in answering queries or complaints from other departments or team members.
• Escalate team expectations and concerns to management in a constructive manner.
• Assist management during audits, reportable issues, CAIRs, and other quality-related activities.
• Work with Investigator Support staff to identify and implement workload reduction initiatives and challenge existing processes.

People & Collaboration Responsibilities

• Establish and maintain effective working relationships; build trustworthy partnerships with external clients (including sponsors).
• May be assigned to support key clients.
• Mentor and support temp staff and newly hired staff through a mentor–mentee relationship.
• Assist in training and mentoring new team members and support management in monitoring workload within Investigator Support.
• Provide clear, direct responses to internal and external clients and offer advice when requested.
• Consider both internal and external client needs when making decisions.
• Deliver department overviews or presentations to other teams as required.

Behavioral & Cultural Responsibilities

• Demonstrate the ability to work independently with minimal supervision.
• Work effectively in a team-oriented environment.
• Support a culture of continuous improvement, quality, and productivity.
• Promote transparent, respectful communication and collaboration across teams.

Essential Skills

• Strong written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Strong analytical and problem-solving skills.
• Customer-focused approach with effective stakeholder management.
• Ability to work independently and in a team setting.
• Proficiency in documentation, tracking, and follow-up activities.

Good to Have Skills

• Experience interacting with investigator sites, sponsors, or clinical research teams.
• Knowledge of laboratory processes, SOW requirements, and clinical support workflows.
• Familiarity with escalation management and quality event processes.
• Experience with global process alignment or operational excellence initiatives.

Minimum Qualifications

• Bachelors/Masters in Life science/Pharmacology/Clinical research or related field
• Minimum of 5 years in clinical operations, customer support, or laboratory coordination

Preferred Qualifications

• Experience in Investigator Support, PCC, PSC, or related clinical service roles.
• Prior experience communicating with investigator sites or sponsors.
• Exposure to SOP-driven or regulated environments.

Additional Job Standards

• Adherence to SOPs, policies, and all compliance requirements.
• Maintain confidentiality of sponsor and patient information at all times.
• Support organizational initiatives aligned with quality, patient safety, and continuous improvement.
• Demonstrate professionalism and accountability in all interactions.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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