Account Specialist - Customer Service Operations - Remote Eligible

Account Specialist

The Labcorp Employer Services division is seeking an Account Specialist in the Customer Operations Department. The primary purpose of this position will be to set up new accounts, make account modifications, set up user IDs in Labcorp Solutions, create destination IDs for Web Services, and assist with large projects related to assigned clients.

Duties and Responsibilities:

• Sets up new accounts and make account modifications for assigned clients
• Accurately places supply orders for customers
• Meets deadlines
• Assists the team with large projects
• Sets up user IDs in LCS and create destination IDs for Web Services
• Requests pricing approvals
• Generates reports to perform mass updates
• Assists with any task that is needed

Minimum Education and Experience:

• High school diploma or GED
• 2 years of applicable customer service experience
• Proficiency in Microsoft Excel (basic), required

Preferred Qualifications:

• Associate's degree or higher
• 3 – 5 years of Customer service experience in occupational drug testing
• Healthcare industry knowledge

Experience with the following systems:

• Labcorp Lab System (LCLS)
• Labcorp Testing System (LCTS)
• Labcorp Solutions

Skills and Competencies:

• Exceptional organizational skills
• Excellent verbal and written communication skills
• Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully.
• Detail oriented
• Critical thinking and problem-solving skills
• Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes. Support will be available to assist with identifying key stakeholders and resources as needed.
• Outstanding interpersonal skills
• Keen multi-tasking ability
• Adaptable and willing to learn new skills and technologies

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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