Youth Services Coordinator

Service Coordinator

Location: Cincinnati, OH

About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset.

Job Overview

This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer's needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
• When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center.
• Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs.
• Monitor shipping and receiving activities.
• Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

High School Diploma or GED

1+ years of experience in a call center environment

Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad) is required.

Core Competencies: Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.

Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.

Exceptional customer service skills, including proper phone etiquette and skills.

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