System Support Specialist

Job Title: Systems Support Specialist

Insight Global is seeking an experienced Systems Support Specialist to join our end client's team in Middletown, OH. The primary function of this role is to provide installation, maintenance, and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations. They will provide all functional and technical support to all employees/associates. They are looking for someone who is a "self-starter" and has great communication skills as they will be customer facing. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5+ years of experience in desktop support, networking administration, and computer hardware support
• Experience troubleshooting devices
• Experience imaging devices
• Network experience: Cisco or Juniper
• Proficient with PC and server management systems
• Hands on experience with O365 and Azure AD
• Strong customer service skills
• Cisco experience (configurations, switches, routers, etc.)
• Industrial plant experience within food services, metal or has industry
• Undergraduate degree in computer science or related field
• Certifications (any)
• Preferred: Network+, CCNA or Security
• Experience with ticketing systems (ServiceNow highly preferred) - if they don't have ServiceNow experience, they will get taught!