Support Center Analyst Level 1

Support Center/Service Desk Analyst

Provide support on all company products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external customers. The role of the Service Desk Analyst is to ensure we do our best to make our customer's lives easier.

Work Schedule: Monday through Friday 7:30am to 4:30pm

Work Location: Cincinnati Ohio - Onsite 5 days/week

Qualifications and Preferred Skills

Essential:

• 3+ years' of Help Desk support experience providing technical support in a fast-paced enterprise environment.
• Knowledge of computer hardware, software, and operating systems.
• Experience troubleshooting and resolving technical issues.
• Possess strong logic, problem solving, and reasoning skills.
• Familiarity with Help Desk ticketing systems and customer support software.
• Ability to provide courteous and efficient customer service.
• Comfortable providing both in-person and remote deskside support.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a small team.
• Technical aptitude and a willingness to continuously learn and stay updated on technology changes.
• Understand ITIL concepts.
• Experience supporting macOS in an enterprise environment and leveraging Jamf.
• Experience Windows OS in an enterprise environment and leveraging Microsoft SCCM and Intune.
• Advanced knowledge of Microsoft 365 / Office 365 suite of applications.
• Experience supporting collaboration tools Microsoft Teams, Mural, Microsoft Teams Room devices (MTR's), Surface Hubs, etc.
• Working knowledge and understanding of LAN/WAN networks.

Desirable:

• Experience supporting A/V codecs, A/V controllers, A/V touch panels, BiAmp, microphones, speakers and audio/video signaling.

About ManpowerGroup, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.