Staff Support Associate I/ukhc

Staff Support Associate I

University of Kentucky Equal Employment Opportunity/M/F/Disability/Protected Veteran Status.

Job Title: Staff Support Associate

Requisition Number: RE52330

Working Title: Staff Support Associate

Department Name: H4005:Office of Patient Experience

Work Location: Lexington, KY

Grade Level: 05

Salary Range: $15.00-22.60/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Required Related Experience: 2 yrs

Required License/Registration/Certification: None

Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.

Shift: Monday through Friday 12:30 PM - 9:00 PM

Job Summary:

The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Skills / Knowledge / Abilities:

Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.

Does this position have supervisory responsibilities? No

Preferred Education/Experience:

Customer service or healthcare support services experience preferred.

Deadline to Apply: 11/24/2025

Our University Community:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions:

Required fields are indicated with an asterisk (*).

1. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).

None* Basic* Average* Proficient* Expert

2. * Please choose the answer that best describes your years of paid, full-time employment experience in customer service.

None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years

3. * Please select the answer that best describes your years of experience working closely with others as part of a multidisciplinary team.

None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years

4. * What does creating a good patient experience mean to you and what character traits are necessary for it? (Open Ended Question)

Applicant Documents:

Required Documents:

1. Resume

2. Cover Letter

Optional Documents:

Apply Here: