Social Services Care Manager - Remote Eligible

Become a Part of Our Caring Community and Help Us Put Health First

The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members/care givers toward and facilitates interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 is a licensed, Masters level, social worker who functions as an interdisciplinary care team member, receiving referrals to assist members with Social Determinant of Health needs. In a telephonic environment, they assess and evaluate member needs related to their physical, environmental, and psycho-social health. This includes completing required assessments and determining appropriate interventions such as care coordination, education, linkage to community resources, and advocacy. This position may create and update member care plans and complete documentation in the member's record to accurately reflect outreach attempts/contacts with members, resources, providers, and other members of the interdisciplinary care team.

Required Qualifications

• Master's degree in social work from an accredited university
• Current, unincumbered, social work license; LMSW, LCSW, LICSW
• Must have passed Master, Advanced Generalist, or Clinical ASWB Exam
• Minimum 3 years of experience working as a social worker in a healthcare setting
• Proficient in Microsoft applications including Word, Outlook, Excel
• Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously
• Must be willing to obtain/maintain social work licensure in multiple states, based on business need

Preferred Qualifications

• Experience working with geriatric, vulnerable, and/or low-income populations
• Licensure in MD, MI, MS, NV, NM, OK, NY
• Bilingual English/Spanish
• Bilingual English/Creole

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired cable or DSL connection is required
• Associates who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly stipend for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job

Additional Information

Schedule:

• The first 2 weeks of training, M-F 8:30am-5pm EST
• After training, M-F 9:30am - 6pm EST
• There is no time off permitted for the first 90 days; any/all exceptions are at the manager's discretion

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 09-28-2025

About Us: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.