Service Support Manager

Service Support Manager

The Service Support Manager will be solely dedicated to operational, reporting, administrative support, and managing delivery data directly in FinancialForce (ERP). This will provide visibility on project delivery, revenue, and partner effort. This role has a lot of stakeholder interaction to gather necessary information for data entry. The Service Support Manager will support critical migrations with our most important and challenging customers by handling the operational, reporting, and administrative activities. We are looking for candidates with a strong operational and executional orientation. The candidates will need to be comfortable with a fast-paced stream of work as assignments and projects are high volume and evolve quickly. The candidates must have great attention to detail to ensure delivery data is accurately input and maintained.

Responsibilities

• FinancialForce/Salesforce record creation and management based on standard operating procedures including, but not limited to, the following objects: project, credit, staffing, assignment, timecard, milestone, resource, contact, and opportunity.
• Monthly operational program reviews for large customers, identified by the business and not capped at a number, based on a template provided.
• Order form coordination between account teams and Global Business Practice Team including prepping necessary order form data as outlined by the order form template.
• Preparing and sending weekly and monthly operational metric reports for account teams based on standardized template provided by Client.
• Assisting with ticket creation for billing/invoicing issues for PSO orders.

Qualifications

Minimum qualifications:

• BA/BS degree or equivalent practical experience.
• Be extremely detail-oriented while doing repetitive tasks.
• Have previous experience with Salesforce.
• Have strong Google Sheets/Excel skills.
• Have strong data entry and monitoring skills.
• Excellent verbal and written communication skills.

Preferred qualifications:

• SQL experience.
• Experience working with remote teams in multiple time zones.
• Ability to present complex information in a clear and appealing manner.

The base salary range for this position is $16.27 to $32.12 per hour, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English:

  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish:

  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

To request a reasonable accommodation please click here:

https://jobs.concentrix.com/global/en/reasonable-accomodation

If you wish to review the Affirmative Action Plan, please click here:

https://jobs.concentrix.com/global/en/affirmative-action