Service Desk Technician - Bilingual Dutch/english

Job Support Specialist

Provides support via phone, e-mail, and chat for various PC hardware and software applications. This position requires the employee be proficient in English & Dutch. Essential duties and responsibilities include:

• Provides support via phone, e-mail, and chat to employees of corporate clients.
• Assists users in troubleshooting Outlook.
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10).
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
• Provides support for mobile devices including configuration and email sync.
• Handles 50-60 issues per day efficiently and appropriately.
• Maintains regular and punctual attendance.
• Utilizes Active Directory database to reset network passwords.
• Assists users in adding and changing network printers.
• Provides technical support for VPN connectivity issues.
• Controls user's computers utilizing remote access tools.
• Troubleshoots remote access connectivity problems.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
• Supports and conducts self in a manner consistent with client service expectations.

This job has no supervisory responsibilities.

Qualifications to perform this job successfully include:

• Education/Experience/Technical Requirements: Equivalent combination accepted.
• Education: Trade School Certificate or Associate Degree in related field.
• Experience/Technical Requirements: 1 year experience in call center or service desk environment.
• Knowledge of various PC hardware and software applications including:
• Operating Systems: Windows 7, Windows 10
• Office 365 Support
• User creations/terminations (tasks/requests)
• End-user self-service tools
• Cloud support
• Multiple device data syncing
• ServiceNow or other ticketing systems
• Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
• Internet Service Provider (ISP), Cable Modem, and Internet Support
• Effective troubleshooting and documentation skills
• Experience navigating a knowledgebase
• Proficient use of Microsoft Office applications.

• Strong technical and client interaction skills.
• Self-starter with excellent organizational, administrative, and interpersonal skills.
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
• Excellent oral, written, technical, and business communication skills.
• Ability to multi-task and work in a fast-paced environment.

Hardware & Software Requirements: To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities.