Service Desk Analyst

Service Desk Analyst I

The Service Desk Analyst I serves as the first point of contact for IT support, providing phone, email, and chat assistance to internal users. This role focuses on delivering exceptional customer service while troubleshooting technical issues and ensuring timely resolution through the ServiceNow ticketing system. As the organization undergoes Active Directory and email migrations, you'll play a key role in managing increased ticket volumes and ensuring smooth transitions. This is an excellent opportunity for entry-level candidates to gain hands-on experience with a global organization, or for experienced professionals seeking to leverage their service desk expertise in an enterprise environment.

Key Responsibilities

• Provide first-level technical support via phone, email, and chat for all end-user IT issues.
• Log, monitor, and manage incidents in ServiceNow, ensuring accurate documentation and timely resolution.
• Troubleshoot and resolve common issues such as password resets, account lockouts, and O365/Active Directory problems.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Strive for first-call resolution by analyzing issues, determining probable causes, and applying solutions.
• Follow established corporate policies, procedures, and ITIL best practices.
• Maintain a professional, courteous, and customer-focused approach at all times.

Qualifications

• Entry-level candidates welcome; prior experience in a service desk or IT support role is a plus.
• Familiarity with Windows 10, Office 365, Active Directory, and enterprise ticketing systems (ServiceNow preferred).
• Strong customer service skills, including patience, active listening, and clear communication.
• Ability to work in a structured environment, following detailed instructions and established guidelines.
• ITIL certification is a plus.

Skills

• Help Desk Support
• Troubleshooting
• Service Desk
• Customer Service
• Windows 10
• Active Directory
• Office 365
• Technical Support
• Ticketing Systems
• Password Reset

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Evansville, IN.

Application Deadline

This position is anticipated to close on Dec 4, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.