Service Desk Analyst

Service Desk Technician Intermediate Level

We are seeking a Service Desk Technician to join the Help Desk team, providing frontline support for end-user IT issues. This role involves troubleshooting account lockouts, supporting enterprise applications, and assisting with system migrations. It is a contract position with the potential for extension or conversion to full-time employment, offering valuable experience in a global enterprise environment.

Key Responsibilities

• Provide first-level phone, email, and chat support for end-user IT issues.
• Log and monitor tickets in the IT Service Management system.
• Troubleshoot account lockouts and application access issues.
• Support Active Directory and email migration activities.
• Escalate complex issues to appropriate support groups and follow up to ensure resolution.
• Research, test, and document solutions to technical problems.
• Deliver excellent customer service with a professional, approachable demeanor.
• Follow established corporate policies, procedures, and guidelines.
• Contribute to team efforts and collaborate with other IT staff.
• Pursue first-call resolution whenever possible.

Required Skills

• Help desk and technical support experience.
• Proficiency with Windows 10, Office 365, and Active Directory.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems and password resets.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience in enterprise service desk environments.
• ITIL certification or related experience.
• Ability to follow structured processes and recognize deviations from standard practices.

Experience Level

Intermediate — suitable for candidates with prior help desk or service desk analyst experience, but also open to entry-level candidates with strong technical aptitude and customer service skills.

Job Type & Location

This is a contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Evansville, IN.

Application Deadline

This position is anticipated to close on Dec 4, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.