Sales Support - Collinsville, IL, Cincinnati, OH Or Irving, TX

Sales Support Position

This position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing, data acquisition, issues management, and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the need arise.

Responsibilities

• Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history, working with price quotes, and closing contracts
• Use Salesforce, SAP, ERCOT, PJM, MISO, LodeStar, Utility Portals, LOA, Adobe Sign and other associated tools and portals
• Maintain established service levels by working to obtain account information, provide contract pricing, and resolve account issues
• Work with organizations throughout Vistra to ensure customer accounts are handled efficiently and accurately
• Ensure requests for pricing are responded to in a timely manner and work with pricing, structured transactions, legal, contract, and credit groups to prepare customer offers
• Able to manage, prioritize, and complete support-related requests from sales executives
• Electricity Contracts – accuracy of contract forms, tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered, working within expected time frames to resolve and correct
• Ensure adherence to regulatory and government guidelines in maintaining customer accounts
• Ensure an accurate and timely process for maintaining customer account information and closing pricing transactions
• Access and working knowledge of ERCOT, PJM, and MISO utilities (access portals, look up info, request usage, etc)
• The Cincinnati, OH-, Collinsville, IL-, or Irving, TX- based account manager's role will support Dynegy and TXU Energy direct sales reps in building strong customer relationships, and win new and renewal customers to reach organizational goals and objectives.
• Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agents
• Order and/or estimate usage from utilities when needed
• Upload LDCs and ESIIDs into Salesforce
• Build, submit, and monitor quote progress
• Add margin, book, and follow-up to contract based on seller input
• Communicate with sales agents via Salesforce chatter
• Communicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)
• Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)
• Work with Vistra Technology and support teams

Requirements

• High School Diploma or equivalency required
• Experience gained through college degree programs and/or certifications is applicable to the above skills
• 2 – 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferred
• Experience using Salesforce preferred
• Strong communication, interpersonal, and written skills required
• Strong MS Excel, Word, and Outlook skills required
• Willingness to commute to Collinsville, IL, Cincinnati, OH, or Irving, TX offices three days a week (hybrid role) with Wednesdays and Fridays being remote (work from home)
• Perform all other tasks that may be assigned.

Vistra Retail Operations Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.