Pump Service Coordinator

Pump Service Coordinator

Pump Pros, a division of FCX Performance/an Applied Industrial Technologies Company and a leading process flow control company has a new position! As a Pump Service Coordinator, you will organize and facilitate pump service quotes and orders for our Mason, OH location. You'll spend your time interacting with customers, outside sales reps, mechanics and vendors. You will have a direct impact on customer satisfaction, retention and sales results!

Responsibilities:

• Successfully sell service (pump repair/field service) to customers by creating quotes for inquiries sent in by Outside Sales or directly from the customer.
• Discuss teardown reports with shop mechanics to determine best path forward on a repair.
• Coordinate/organize repair orders going through the shop alongside the Warehouse Manager (review active jobs with the pump mechanics on a weekly basis).
• Facilitate feedback on active quotes and jobs.
• Process and expedite orders, customer returns and vendor returns in an accurate and timely manner with efficiency in vendor follow up to ensure timely delivery.
• Sourcing and getting quotes from vendors, effectively handling correspondence from customers and fielding calls from customers as well as assisting the outside sales team.
• Oversee sales orders that you enter from the time of entry to order shipment.
• Occasional hands-on assistance for mechanics on repair jobs.

Position Requirements:

• Excellent organization and multitasking skills.
• Self-motivated.
• Mechanically inclined (may be asked to help with repairs occasionally).
• Computer proficiency including MS office.
• Eligible to assist with deliveries (driving company trucks).
• DOT license a plus.
• Written and verbal communication skills including English grammar.
• Ability and desire to quickly learn new processes and systems.
• Epicor P21 a plus!

When you join the FCX Performance team, you will enjoy:

• Competitive compensation package with incentives.
• Excellent benefits package including health care, vision, & dental, 401(k) with company match.
• Personalized training & development program.
• Career development opportunities.

Preferred Education/Experience:

• Bachelor's Degree preferred.
• Experience in a Warehouse environment preferred.
• Experience in Customer Service-related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.
• Experience with pump repair a plus.

Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. Apply today! We look forward to learning more about you and will respond to qualified candidates.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.