Pod Lead - Servicenow Developer

Job Title

Ensuring high quality delivery of project requirements and service levels throughout the project life cycle. Conducting client meetings, including project kickoff and closing meetings. Preparing and reviewing client project deliverables and reports. Identifying, implementing and communicating best practices and process knowledge across multiple projects and delivery teams. Collaborating with the Site Lead to provide information and data analysis for client-facing project leads. Performing job administration responsibilities, including status reports, budget to actuals, and performance evaluations for Senior Analysts and Analysts. Inspiring a team and providing growth and development opportunities. Assessing and mitigating risks and ensuring that project controls, including statutory and regulatory requirements, are in place. Reviewing and ensuring adherence to client information and confidentiality agreements.

You encourage others and create coaching programs to help teams succeed and grow. You're recognized for your knowledge and your ability to deliver optimized work products. You share ideas across teams with a mutual goal of optimizing project quality. You foster a positive culture through relationship building. You seek opportunities for your own professional development as well as identify opportunities for others to learn.

Work with BA's and stakeholders to understand and recommend solutions to meet business requirements. Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation. Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML).

Requirements

Your educational and professional credentials. Bachelor's degree from accredited university in relevant academic area or equivalent relevant work experience. Additional industry experience may be substituted in lieu of college degree. 5+ years working in internal audit, consulting, assurance services, or related field, either in professional services or industry.

Qualifications

Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR). Experience building ServiceNow reports and dashboards. In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML) Certifications - Preferred Certified as ServiceNow – System Administrator (CSA) Certified as ServiceNow – Application Developer (CAD)