Operations Support Specialist

Become An Operations Support Specialist

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Looking for a day-shift job? We've got the perfect opportunity! Become an Operations Support Specialist. Location: Nashville, TN. Mandatory paid training for 6 months. Starting pay: $18.00 during training/probationary period (6 mos) then ABC rate with potential of making more than $18.00hr.

Training includes:

• Day 1: Receive policy & procedures packet, dress code, and locker assignment. Shadow with senior processor on day 1.
• Day 2: Sit beside management and begin live account processing.
• 2 weeks: Monitored training before assignment to permanent desk.
• 30-day error-free verification period.

Training shift hours: Monday–Friday | 7:00 AM – until clean desk.

Actual shift hours after completion of training and probationary period: 7:00 AM – until clean desk. Overtime required if volumes require it.

About the Operations Support Specialist Position

We are seeking a reliable and detail-oriented Operations Support Specialist to join our fast-paced team in Nashville, TN. As a key part of our operations, the ideal candidate will be responsible for routine operations of equipment for capturing checks such as transports that may also include KFI functions. Incumbent will also need to perform routine maintenance on equipment in order to minimize quality issues and downtime. Typically requires problem solving abilities, basic understanding of functional equipment and related processes as well as computer operations. Must be able to perform equipment operation and maintenance, maintain daily logs, and capture issues logs. You may be required to have 1 or more years of experience to acquire necessary skills and knowledge.

Key Responsibilities (Essential Duties)

• Operating department equipment, and troubleshooting any problems that may arise.
• Performing basic preventative and routine maintenance on assigned equipment.
• Escalating any service issues to appropriate service contact, workflow coordinator and supervisor when required.
• Providing preventative maintenance by cleaning machine and ensuring safe operating conditions.

Other Responsibilities (Non-Essential Duties)

• Cross-train to possess the ability to support all areas within the lockbox department.

Education and Experience (Required)

• High school diploma or equivalent.
• 1 year working experience within the lockbox department.

Knowledge and Skills (Required)

• Basic computer operating knowledge (touch screen, mouse, reboot, etc).
• Ability to manage fast-paced deadline driven environment & multitask.
• Ability to accurately troubleshoot areas of machine.
• Ability to focus on job priorities and excellent time management skills.
• Excellent organizational skills.
• Good communication skills (both verbal and written).

Working Environment

• Fast-paced production environment.
• Exposure to moderate noise levels.
• Work area is cooled in accordance with operating specifications of machinery.
• Performing duties involves constant motion, including a lifting requirement of 10lbs.
• Involves standing for long periods of time (majority of workday).
• Requires knowledge of possible electrical hazards & machine safety.

What We Offer

• Full-time employment (40 hours per week).
• Career growth and advancement opportunities.
• Comprehensive benefits package starting day 1 (medical, dental, vision).
• Paid training and consistent work schedule.

How to Apply

1. Submit your application and basic profile information (2 minutes).
2. Complete brief pre-screening questions (3 minutes).
3. If qualified, a recruiter will contact you for next steps.

Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640-37,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf). Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf).

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.