Operations Supervisor (mon - fri, Dayshift)

Supervisor, Fulfillment (Global Fulfillment And Logistics)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Location: West Chester, Ohio - Onsite

Shift: Monday - Friday, 7:00am - 4:00pm ET

Primary Purpose:

The Supervisor will be responsible for leading and managing our core-process Tapestry employees within our multi-shift 6 day a week (7 during peak) fulfillment center in West Chester, Ohio (inbound, outbound, VAS, etc.). They will set clear expectations and motivate associates to meet or exceed business goals with collaboration of 3PL leaders on all shifts and functional partners in transportation, order management, and customer service. The Supervisor will also play a key role in developing, implementing, and maintaining activities related to production, safety, quality, continuous improvement, people & culture, customer service, and business goals. This position will have multiple direct reports made up of clerks, fulfillment center associates, and seasonal staff.

Coordinate daily tactical planning with other Tapestry team members, 3PL partners and business partners through problem solving and decision-making processes

Ensure all standard operating procedures and training documents are followed and updated as needed

Report weekly and monthly performance against goals

Provide feedback to Tapestry team/associates for developmental growth

Review staffing in partnership with 3PL to ensure that the appropriate coverage is available to support volume and adjust accordingly

Cross-train staff to ensure there are sufficient resources for all tasks in the department

Lead projects that will drive continuous improvement

Manage multiple tasks while maintaining daily operations

Perform other duties per request or as assigned

Stand and walk for up to 10 hours during shifts

Work in an environment with varied noise levels and temperatures

The accomplished individual will possess:

High School diploma or equivalent; college degree preferred

Minimum of 2 years' experience in a supervisor level position in a warehouse/fulfillment center environment

Ability to manage and direct team functions with little or no direct supervision

Successful record in supervising, training, coaching/motivating, problem solving, and developing others

Excellent verbal and written communication skills

Proven ability to work and communicate at all levels of the organization

Working knowledge of Word and Excel is required and experience with a WMS preferred

An outstanding professional will have:

College degree

More than 5 years in a fulfillment center supervisor role

Strong conflict resolution, servant leadership, problem solving, and decision-making skills

Ability to manage trends and business changes, while building flexibility within the team

Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business