Neocloud Solution Engineer

Solution Engineer For NeoCloud Segment

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Solution Engineer for the NeoCloud segment, you'll work in partnership with our Sales & Customer Success Teams to identify and develop opportunities/solutions to drive customers' desired business outcomes. You'll lead discovery conversations, apply technical and industry expertise, and translate complex requirements into tailored solutions. Acting as a trusted advisor, you'll showcase best practices and demonstrate how our offerings enable customers to achieve their goals.

Location

The professional in this role may work remote from within the continental USA with occasional travel to team and client meetings.

The Main Responsibilities

• Acts as a customer advocate by identifying business and technology objectives, leading technical discovery, and driving pre-sales activities—including solution design, demos, workshops and RFP/RFI responses—to architect impactful client solutions.
• Design and validate solutions involving high-capacity fiber, wavelength services, data center interconnect, IP transit, DIA, edge compute, CDN, cloud connectivity, SASE/SD-WAN, and private wireless.
• Prepares and delivers clear, engaging, technical proposals, architectural diagrams, and presentations with the appropriate level of business acumen for the audience.
• Collaborate with Sales and Customer Success to help build and shape pipeline, engage with broader Eco Teams to align customer designs with Lumen capabilities.
• Serve as a trusted advisor - ability to build trust and rapport with technical stakeholders.

What We Look For in a Candidate

• Proven experience in solution engineering, pre-sales, or technical consulting within cloud, data center or SaaS environments.
• Strong knowledge of cloud platforms, SaaS environments, data center, and modern infrastructure capacity needs.
• Experience designing solutions that support AI/ML use cases, high-performance workloads or data-driven architectures.
• Ability to map customer challenges to technical solutions and clearly articulate the business impact.
• Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
• Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
• Strong verbal, and written communication.
• Fundamental understanding in Security solutions.
• Industry certifications are a plus.
• B.S. Degree in a related field or equivalent work experience in the private sector or military.
• Travel required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.