IT Service Desk Analyst - Hybrid

Signature Healthcare It Service Desk Analyst

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions. We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Overview: Find The Path for Your Career That Starts with Purpose at Signature! The IT Service Desk Analyst will be responsible for providing technical support and being the primary escalation point of contact before escalations are made to other Signature HealthCARE IT Services platform teams.

How You Will Make a Difference:

• Support and troubleshoot computing environments, including computer hardware, RDP, systems software, applications software, and all configuration setup for support center and remote users.
• Monitor and identify any trends or irregular activities on incidents logged with the IT Service Desk that could relate to potential IT issues and escalate them to the IT Service Desk Manager.
• Create and configure user accounts/permissions in Active Directory and Office 365.
• Expertise in administration of computer systems including Windows and Mac.
• Demonstrated expertise and technical aptitude with Active Directory, MS Exchange/Office 365, Connectivity configuration experience (HTTP, SSL, FTP/Secure FTP, web folders, telnet), MobileIron ATP/INTUNE, LAN/WAN environments.
• Comprehension of network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.).

What You Need to Make a Difference:

• Minimum five (5+) years' experience in technical support role.
• ITIL v3 Foundation certification, CompTIA A+ and Network+ preferred.
• CCNA or MCSA certifications preferred.
• Experience supporting a wide variety of hardware and software platforms, including: desktops, laptops, printers, peripherals, technical knowledge of Microsoft Windows 7 & 10 and MS Office 2013 and above (O365 preferred), and mobile devices.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem solving skills.

Our Exceptional Benefits Package and Signature Perks Include the Following and More!

• Medical, Dental and Vision – Voluntary Life/Disability
• Free Telemedicine with Medical Plan
• 401(K) and Roth 401(K)
• Tuition Forgiveness/Education Reimbursement
• A variety of additional specialized Insurances
• Pay Advance and Next Day Pay!
• Paid Time Off (PTO)
• Partner Perks and Discounts!
• Our Signature Inspire Foundation offers stakeholder emergency assistance and comprehensive scholarship opportunities
• Reward & Recognition Program (HEART)
• Vital Links

At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems. Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship. Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.

Come see what the revolution is all about! Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.