Guest Services Team Captain - Woodford Reserve

Tour Operation Manager

Manages day to day tour operation for the Woodford Reserve Distillery. Facilitates training for the Guest Services team to include guided tours, tastings, brand history, tasting room and front desk operations, and the online reservations system. Responsible for monitoring petty cash, reconciling daily safe counts, start of shift and end of shift and weekly deposits.

Prepares tour path for tours at start of day ensuring that path is clear of hazards, technology is working properly and team is set-up for success. Leads shift daily huddles and informs team of daily outlook and events. Leads distillery tours and tastings as needed. Manages Guest Services liquor inventory and pulls liquor for tour and tasting experiences. Introduce and enforce daily staff rotations. Works in tasting rooms and at front desk as necessary. Monitors tasting room and Guest Services inventory and inform Guest Services Manager when supplies are low. Assists with VIP and large group specialty tour bookings. Serves as the first point of contact for guest/customer tour experience related challenges. Develops training plans and oversees training progress for all Guest Services to include front desk, tasting room, and tour operations. Performs audits of tour and tastings to ensure consistent messaging. Assists Guest Services Manager with Guest Services performance documentation. Possibly provide such activities as first aid and/or direct emergency evacuations. Work with Guest Services Manager and Homeplace Manager to create new guest tour experiences. Work with Homeplace Coordinator to respond to any negative customer feedback and develops/implements measures to address customer concerns. Communicates with the Production team and updates the Guest Services team on relevant production related matters. Performs other duties as assigned.

Minimum of 3 or more years of experience in hospitality, retail or spirits/wine industry. Be at least 21 years of age. High school diploma. Minimum 1 year experience with supervising others. Strong oral presentation skills as well as interpersonal skills. Ability to provide exceptional customer service. Exudes a welcoming, professional, and courteous demeanor. Ability to take direction and work in a fluid and fast paced environment. Able to work weekends, holidays and overtime as needed. Able to work occasional evening events. Physically able to stand for long periods of time. Must be able to lift 40 lbs.

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Marketing Function: Homeplace City: Versailles State: Kentucky Country: USA