Guest Services Representative I - PRN

Guest Services Representative I

Facilitates communication between patients, family, and staff, including resolution of patient/family concerns and issues. Is responsible for notification of family members regarding status of surgical patient updates. Must have a high level of communication skills to effectively communicate with physicians, families, and other clinical staff. Must be able to recognize signs of potential issues within patients and/or family members.

The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs:

• Serve as a liaison between family members, patients, visitors and surgical services.
• Serves as a resource of information for patients and families.
• Assist with surgery charge posting.
• Assist with surgery scheduling duties.
• Assist and/or perform the intake of patient complaints and grievances.
• Assist in the closure of patient issues.
• Demonstrates flexibility in accepting work assignments, including floating to other areas/units as needed.

Requirements:

• High school diploma or equivalent (college degree preferred).
• One year of secretarial experience is preferred.
• Experience in healthcare/medical terminology.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.