Field Services Technician

Desktop Support Position

TEKsystems, in support of our customer, is looking to fill a Desktop Support position in Paducah. This position will be an onsite role, working directly with customers, as required. We are looking for a very knowledgeable, experienced tech with great customer service skills. The candidate needs to be experienced in desktop support: installation, troubleshooting, and repair/replace, in a primarily windows based environment, with some experience in Apple mobile products. The candidate also needs to have basic network troubleshooting skills. This position will cover approximately 11 counties surrounding Paducah, and will join a team of other full time techs that are already on board. Enterprise environment- 37,000 machines across the state of Kentucky are supported.

DAILY/WEEKLY JOB DUTIES:

• 60% remote (phone) support, 40% desktop and network systems support
• Technician will receive a ticket through the ticketing system for this local area, which was placed in Frankfort at the call center and then routed to the specific district
• They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
• Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.
• Hardware support (DELL desktops & laptops, iPads & DELL tablets)
• Software support (homegrown applications)
• Some server support
• Knowledge of permissions
• Install desktops when needed
• Deployment and support of upgrades

Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs, disk imaging tools, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.

Skills helpdesk, desktop, hardware, software, troubleshoot, network, windows, outlook, exchange, o365, internet explorer, server, win10, Desktop, Technical support, Customer service, Windows 10, Support, Troubleshooting, Active directory, Help desk, Hardware, Deployment, Imaging, Office 365, Service desk, Hardware support, Application support, Pc troubleshooting, A+, Ticketing system, windows 11, Sccm, Printers, Mac, ServiceNow, Customer service and support software, Help desk support, Installation, Install, Cable

Additional Skills & Qualifications: Excellent customer service skills and communication skills are essential. MUST have the ability to problem solve issues quickly and be an "out of the box" thinker when it comes to finding a solution.

Pay and Benefits: The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Paducah,KY.

Application Deadline: This position is anticipated to close on Aug 21, 2025.