Field Desktop Support Technician Nashville Tn(hybrid)

Field Desktop Support Technician Nashville Tennessee

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Key Relationships

Work closely with all internal & external clients leveraging the knowledge, resources, and support groups within the team. Collaborate with teammates in all global locations.

Essential Duties

Provide operational technical support to clients relating to desktop equipment. Manage ongoing maintenance and deployment of new hardware and software for device life cycle. Monitor and update service requests and incidents within the ServiceNow. Provide service support, installation, and configuration with PCs, smart devices. Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions. Imaging of desktop and laptop computers-knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune. Prepare workstations, including the setup and configuration of laptops and desktops. Interface with hardware vendors to facilitate repair and installation. Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.

Additional Duties

Ability to serve as a backup to the existing Desktop Manager as required. Maintain inventory using internal tracking systems to ensure accurate reporting.

Experience Skills Required

B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities. Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments. Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude. Ability to lift and/or move computer equipment and boxes. Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365. Ability to maintain professional communication by phone, email, and in person with end users, support staff, and IT staff. Prior experience working for a professional service organization preferred. Parallels RAS experience required. Knowledge of Power BI/Power Apps required.

Additional Abilities Required

Occasional travel to other offices may be required. Occasional after hours work as needed. Must have a valid indefinite USA work permit.

Responsible for Parallels RAS infrastructure build/Support Responsible for all levels of end user support 1,2. 3 Responsible for Vmware virtualization support Responsible for Microsoft M365 Tenant support

Company Commitment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico, DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com).