Desktop Support Specialist

Desktop Support Specialist

IDR is seeking a Desktop Support Specialist to join one of our top clients in Louisville, KY. This role is perfect for individuals who excel in providing exceptional customer service and have a knack for technical troubleshooting. If you are eager to be part of a dynamic and collaborative team, we encourage you to apply today!

Position Overview/Responsibilities

Provide hands-on support by diagnosing and resolving hardware and software issues for desktops and laptops. Configure and set up workstations for new users, as well as upgrade existing systems and software. Manage and troubleshoot network and telecommunication systems, including LAN, VPN, and Wi-Fi connectivity. Utilize a ticketing system to manage and prioritize multiple tasks efficiently. Perform imaging, re-imaging, data migrations, and restorations, ensuring seamless workstation setups.

Required Skills

Strong customer service skills, both written and verbal, with a solutions-oriented approach. Proficiency in hardware and software support, including hands-on experience with repairs and replacements. Familiarity with Active Directory for tasks such as password resets and account management. Ability to multitask and think critically in a fast-paced environment. Must pass a background check and drug screen.

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.