Customer Service Representative - Cosmetics

Join Our Team at MCC

Build your career with an industry leader. As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC's world class service model by providing clear, concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn's business systems and exceptional communication skills.

Why work at MCC:

• Compensation: $50k annually, depending on experience
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

• Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
• Culture: Model a customer focused culture for the organization.
• Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands.
• Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer.
• Continuous Improvement: Participate in improving processes and system workflows.
• Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
• Quality and Process Compliance: Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, product safety, and GMP standards required.
• Values: Model the Corporate Values and Principles: Integrity, Achievement, Passion, Perseverance, & Creativity.
• Safety: Support a culture focused on a safe work environment. Exhibit a safety-first attitude in all that is done, from proper PPE compliance to keeping the work environment safe and hazard-free. Compliance with all workplace and product safety standards and procedures is required.

Qualifications:

• A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.