Customer Service Representative

Customer Service Representative

We're hiring for Customer Service Representatives! We're looking for a Customer Experience Agent to deliver outstanding service to tax professionals and their clients. You'll handle inbound calls, provide account details, explain product features, and promote our Refund Advantage Program—helping customers access their tax refunds faster through a loan. You'll also make outbound "Discovery Calls" to reconnect with past customers and transfer interested prospects to our sales team. No sales experience required. Expect to manage around 50 calls per day, plus some chat support.

What You'll Do

• Provide fast, friendly, and accurate customer service

• Answer inbound calls promptly (within 30 seconds) and manage 50+ calls daily

• Conduct outbound calls to past customers and transfer leads to sales

• Document all customer interactions for trend analysis

• Navigate multiple systems quickly to provide accurate account information

• Maintain service and quality levels at 90%+

• Support customers via phone and chat in a busy, dynamic environment

What We're Looking For

• High school diploma or GED required

• 2+ years of customer service experience (call center preferred)

• Strong communication skills (verbal and written)

• Computer literacy and data entry proficiency

• Financial or banking experience a plus

• Excel, chat, or email support experience a plus

• Bilingual candidates encouraged

Why You'll Love This Role

Entry-level opportunity with career growth potential

Great fit for retail professionals (bank tellers, supervisors, team leads) ready to step into a call center career

Fast-paced, engaging environment with supportive team culture

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville, KY.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.