Call Center / Customer Service IV

Customer Service IV Position

Location: Nashville, TN

Pay Rate: $25/hour

Schedule: Monday–Friday / Hybrid Role

Summary: The Customer Service Representative interacts with customers to provide information regarding products and services, handle inquiries, and resolve complaints. This professional role requires excellent communication, data entry accuracy, and analytical abilities. The position is not a call center role but involves occasional calls, email correspondence, and credit analysis.

Responsibilities

• Respond to customer inquiries and provide accurate information about products and services.
• Resolve customer or billing complaints by authorizing appropriate actions (e.g., refunds, adjustments, exchanges).
• Act as an escalation point for customer issues and refer unresolved cases to designated departments.
• Review and audit customer interactions and transaction records, documenting all details accurately.
• Obtain and evaluate relevant information to assess the validity and root causes of complaints.
• Solicitate the sale of additional services or products as appropriate.
• Perform data entry, manage emails, and handle credit-related tasks.

Requirements

Education & Experience:

• High School Diploma or GED required.
• 2–3 years of customer service-related experience required.
• Previous experience using Microsoft Word and PowerPoint.

Skills:

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Proven ability to work independently and manage time effectively.
• Strong documentation and data entry accuracy.
• Professional demeanor and customer-oriented mindset.
• Leadership and mentoring skills are a plus.

Preferred Qualifications:

• Bilingual (French–English) — fluency in reading and writing Quebec French highly preferred.
• Prior experience in a professional or corporate environment.
• Demonstrated analytical and problem-solving skills.

Top 3 Skills:

• Technical proficiency (computer applications, data tools).
• Accurate and efficient data entry.
• Professional communication and interpersonal skills.

Interview Process:

• In-person, 1-hour panel interview once candidates are shortlisted.

Ref: #193-Precision

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.