Baggage Service Agent (united Airlines) 5:30pm - 12am*

Menzies Aviation Baggage Service Team Member

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information. Key responsibilities include:

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mis-checked or short checked bags
• Handles misplaced/lost baggage claims and provides reports to carriers
• Evaluates customer's need concerning airline locations
• Meets the station's attendance standards
• Other duties as assigned

Qualifications:

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must be able to stand for long periods of time at the ticket counter and arrivals areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior customer service experience strongly preferred
• Intermediate computer skills required

Benefits:

• Flight benefits with United Airlines
• Advancement opportunities
• Health, dental, vision, 401K
• Life and short-term disability insurance
• Paid vacation
• Paid training
• Uniform provided

Working conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
• The noise level in the work environment is usually loud.

Physical requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• The employee must regularly lift and/or move up to 70 lbs.

Behaviors required:

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations required:

• Growth opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-starter: Inspired to perform without outside help
• Goal completion: Inspired to perform well by the completion of tasks
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education preferred:

• High school or better

Licenses & certifications required:

• Employee badge

Equal opportunity employer/protected veterans/individuals with disabilities