Application Support Analyst - Catlettsburg

Driver License Support Specialist

The Kentucky Transportation Cabinet (KYTC) is a diverse state agency that directly impacts the lives of citizens and travelers every day. KYTC services are active in all 120 counties and 12 highway district offices, focusing on highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. KYTC employees and contractors are dedicated to meeting and exceeding the needs and expectations of their business customers. KYTC works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously striving for improvement. The Division of Driver Licensing (DDL) within KYTC is responsible for issuing driver's licenses, maintaining driver's records, and managing driver safety programs. Kentucky's DDL is closely aligned with other state agencies, other states, and federal government agencies, including the recent enactment of federal rules for "Real ID" issuance and record keeping. To meet the increased demand, DDL has an immediate need for exceptional individuals to join our organization as Driver License Support Specialists. This opportunity is based in Frankfort, KY at the Kentucky Transportation Cabinet. The rollout of a new digitized license computer system across the state will require travel to issuance locations in all sections of the state. The ideal candidate should have strong communication and critical thinking skills, be a self-starter, and have the ability to learn and execute the Division's plan for these tasks. They must also be accountable to team members for their work and decisions. The successful candidates must be able to work overtime, especially through the next 14 months. In this position, there will be opportunities for advancement within the Division of Driver Licensing and KYTC.

Position Overview: Driver License Support Specialists will assist the Director's office and Branch Managers. The main focus of this project will be to learn the current driver licensing issuing process and play key training and leadership roles to train employees across the state on the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint background checks and conduct themselves professionally with employees and citizens. The successful candidate will train other employees on the new issuance process, conduct meetings, participate on conference calls, and compile data and reports for managers.

Primary Responsibilities/Required Skills:

• Must be a good writer with sufficient grammar
• Must have very good communication skills
• Must be knowledgeable in Microsoft Office Product Suite (Microsoft Word & Excel)
• Must be task oriented and a self-starter with good organizational skills
• Candidate should have customer service experience serving both internal and external customers
• Candidate must be able to work well with others in a team environment, assisting them as needed
• Candidate must be able to balance end of day reports, including handling of cash
• Candidate must become very knowledgeable of Driver Licensing laws and policies
• Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program and be able to read and interpret a driver's history record
• Candidate will process complex non-US citizen applications by screening all original documents presented
• Candidate must learn Commercial Driver Licensing laws and licensing processes
• Candidate must have a high level of accountability
• Candidate must be able to inspire and lead others through their enthusiasm
• Must possess interpersonal skills required to work with many different clients
• Must be professional, supportive, diplomatic, flexible, and responsible
• Must be able to travel frequently throughout the work week all around the state

Additional Requirements:

• Should be a graduate of a college or university with a Bachelor's Degree; or a graduate of a college or university with an Associate's Degree; or experience commensurate to a 4-year degree

Typical Duties for the Coordinator and the Division of Driver Licensing:

• Assist the Director's office and Branch Managers with project related activities
• Be present and available for travel
• Assist and train the on-boarding of new project team members
• Make necessary logistical preparations for existing and upcoming locations
• Review documentation of applicants
• Review and analyze a Driving Record
• Advise applicants on their questions and concerns related to driver licensing
• Participate in meetings with DDL and other Cabinet officials

This is a Contract position based out of Catlettsburg, KY. The pay range for this position is $16.70 - $16.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Catlettsburg, KY. Application Deadline: This position is anticipated to close on Nov 19, 2025.