Technical Field Services

Field Services Technician

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a dedicated and skilled Field Services Technician to join our team. The successful candidate will be responsible for providing deskside support, performing preventive maintenance, and supporting various devices and peripherals at our client locations. This role requires a proactive approach to troubleshooting and resolution activities, as well as excellent communication skills to coordinate with end users.

Key Responsibilities

Deskside Support: Accept dispatches from the Service Desk and perform troubleshooting and resolution activities at the Authorized User's location. Monitor the ServiceNow Ticket queue, acknowledge receipt of tickets, and review troubleshooting information. Coordinate with end users to schedule convenient times for on-site support. Perform preventive maintenance activities for end-user devices, ensuring compliance with OEM requirements and avoiding warranty voidance.

Incident Troubleshooting and Resolution: Provide incident troubleshooting and resolution for devices, including peripherals and OEM warranty fulfillment. Support IMACs (Install, Move, Add, Change, Deinstall) and remediation of security vulnerability incidents. Execute checklists and scripts as directed.

Device Support: Support both Windows and Non-Windows devices, including those connected to manufacturing devices. Provide support for desktop model PCs, shop floor sites, and other restricted environments. Issue and support clean loaner laptops for domestic and international use cases. Support specialty printers, security badge printers, RF scanners, timeclocks, and other manufacturing environment devices.

IMACD Services: Unpack, inspect, and install new devices, ensuring proper operation and configuration. Perform device moves, including disconnecting, packing, and reinstalling devices at new locations. Add or change devices, ensuring proper boot-up, operation, and user orientation. Deinstall devices, erasing data, packing, and shipping to designated locations for retirement.

Qualifications

We are looking for candidates with good standing security clearance (L1/L2/L3) or with previous CGP clearance. Experience in deskside support and device maintenance. Proficiency in troubleshooting and resolving technical issues. Familiarity with ServiceNow or similar ticketing systems. Ability to work independently and coordinate with end users. Strong communication and organizational skills.

Additional Information

This role may require travel to various client locations and full-time on-site work. Security clearance is required for this role, and the candidate must be eligible to work in Canada without sponsorship. The candidate must be able to perform tasks during business hours and fulfill up to 50 move requests each month.

Location Requirement: This role requires on-site presence at Enfield, Nova Scotia location in Canada.