Servicenow Solution Architect - Remote Eligible

ServiceNow Solution Architect

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

We are seeking an experienced and strategic ServiceNow Solution Architect to lead the design of enhancements and new features within our enterprise ServiceNow instance (ITSM, SPM, ITOM, ITAM, CSM, IRM, App Engine, Automation Engine. HRSD is also in platform but out of scope for this role). In this role, as the Solution Architect for the CIO platform team, you will work closely with CIO leadership guide technical solutioning, and manage development and project resources where applicable, to bring best-in-class digital services to Kyndryl internally.

As a CIO platform architect, you will partner with colleagues within the platform team to ensure that roadmap items dovetail into CIO and strategic initiatives to support all other platform stakeholders. You will ensure that solutions are reviewed by the relevant architectural boards (TDA / ARB) and that all designs are compliant with CIO SOX controls.

As a senior technical member of the CIO platform team, you will help to educate, train and mentor resources throughout the group to better understand and support the holistic CIO strategies.

The ideal candidate brings a unique blend of product ownership, stakeholder engagement, architectural expertise, and hands-on platform experience.

Key Responsibilities:

• Strategic Product Ownership
  • Translate business requirements into scalable, innovative ServiceNow solutions aligned with enterprise platform architecture.
  • Act as the trusted advisor to Stakeholders for ServiceNow capabilities, features, and enhancements.
• Technical Leadership & Architecture
  • Lead and direct a team of product Architects
  • Serve as the technical lead and solution architect for projects and configurations on ServiceNow.
  • Oversee configuration, integration, and development activities ensuring adherence to enterprise architectural and security standards.
• Team & Delivery Oversight
  • Lead and mentor project development teams comprising developers, BA's and testers
  • Drive agile sprint planning and execution across an ongoing platform-wide program of work.
  • Ensure quality assurance, performance testing, and change control processes are embedded in delivery.
  • Support the interview and selection process for new team members
• Governance & Stakeholder Engagement
  • Act as the key liaison between Stakeholders and the enterprise CIO ServiceNow team.
  • Ensure compliance with CIO architecture, data privacy, security, and development standards.
  • Contribute to enterprise-wide ServiceNow governance bodies, design reviews, and platform health initiatives.

Why Join Us?

• Play a pivotal role in transforming IT services in a large, multinational organization.
• Work at the intersection of enterprise platforms and employee experience.
• Lead high-impact projects on one of the world's most advanced ServiceNow environments.
• Enjoy flexible, remote working and the chance to work with a global team.

Who You Are:

• Minimum of 5+ years of experience.
• Bachelor degree in Computer Science or similar is preferred
• Experience managing 4-6 direct reports
• Certified ServiceNow System Administrator (required)
• 7+ years of ServiceNow platform experience, with at least 3 years in solution architecture and/or product ownership roles.
• Proven experience in designing enterprise-scale ServiceNow solutions within a global environment.
• Strong understanding of agile delivery practices, stakeholder engagement, and cross-functional team leadership.
• Excellent communication and influencing skills, especially across IT stakeholders.
• Hands-on experience with Flow Designer, Integration Hub, Service Portal, and Scoped Applications.
• Experience with Agentic AI (Moveworks, Aisera etc) is a distinct advantage.

Desirable Certifications:

• Certified Implementation Specialist – e.g. ITSM, ITAM, ITOM (highly desirable)
• ServiceNow Certified Application Developer (preferred)
• Certified Technical Architect (CTA) or progressing towards CTA (preferred)
• Agile/SAFe certifications (e.g., Scrum Product Owner) a plus

Required Technical and Professional Experience:

• Architectural experience of large customer change and transformation projects
• In depth knowledge and experience of hardware and software including connectivity between platforms

Preferred Technical and Professional Experience:

• The Open Group - Master Certified Architect (or equivalent)
• Prior hands-on experience working in a Mainframe environment
• Experience in the following types of Mainframe projects – Modernise On, Integrate With and Move Off
• Strong understanding of z/OS and IBM Software Products as well as 3rd party Mainframe software

Being You:

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect:

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.