Network Service Manager

Kyndryl Technical Role

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Technical Skills

• Design and Architecture: Knowledge of SD-WAN topologies, segmentation, and dynamic routing policies.
• Configuration and Management: Experience with leading platforms (Cisco Viptela, Fortinet, VMware VeloCloud).
• Integrated Security: Zero Trust policy enforcement, encryption, and traffic control.
• Monitoring and Optimization: Use of tools for performance visibility and SLA adjustment.
• Forescout (Network Access Control)
• Network Access Control (NAC): Policy implementation for managed and unmanaged devices.
• Integration with SIEM and Firewalls: Incident response automation.
• Compliance and Auditing: Configuration of security profiles and regulatory reports.
• Complementary Knowledge: Network protocols (BGP, OSPF, MPLS).
• Automation and scripting (Python, Ansible) for deployments and audits.
• Familiarity with hybrid and multi-cloud environments.

Management and Coordination Skills

• Planning and Prioritization: Organize deployments, changes, and maintenance to minimize impact.
• Incident and Change Management: Monitor tickets, coordinate with technical teams, and ensure SLA compliance.
• Effective Communication: Translate technical concepts into understandable language for the business and stakeholders.
• Supplier Management: Coordinate with manufacturers and partners for support and updates.
• Documentation and Reporting: Prepare clear reports on network status, risks, and improvements.
• Leadership and Coaching: Guide the team, assign tasks, and encourage continuous improvement.

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.