ITSM Service Now Developer

Join Kyndryl

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

Service Now Module: ITSM, ITOM, App Engine, Portal. Core Services: Service Catalog, Knowledge, Service Level, CMDB / CSDM, AI Ops and Now Assist.

Roles and Responsibilities

• Develop ServiceNow Solutions in the ITSM, with minimum bugs and rework
• Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices
• Keeps up-to-date with the new releases and features of the ServiceNow platform.
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Collaborating with cross-functional teams to identify and prioritize business requirements.
• Writing clean, efficient, and maintainable code requires expertise to achieve.
• Documenting code and application functionality.
• Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
• Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow.
• Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules.
• Establish and maintain data integrations to ensure accuracy and consistency.

Requirements & Skills

• Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
• With 8 to 10 years of experience in ServiceNow development.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Extensive Knowledge IT Service Management (ITSM), CMDB and service catalog.
• Experience in API integrations with other systems
• Proven problem-solving and analytical abilities
• Excellent communication and collaboration skills
• Capability to work both independently and collaboratively

Certification

• ServiceNow Certified System Admin and Implementation Specialist in ITSM
• ServiceNow CAD and Discovery certifications preferred.

Who You Are

• ServiceNow Certified System Admin and Implementation Specialist in ITSM
• ServiceNow CAD and Discovery certifications preferred.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.