Agent, Customer Service

Join Our Team as Deskside Support

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of technology enthusiasts focused on the customer, dedicated to offering practical support and maintaining the clients' systems for a wide variety of end users, including executive support. As Deskside Support, you will not just be a problem solver – you will be a technology hero.

Imagine yourself in a role where you are the go-to expert for testing and troubleshooting, playing a crucial role in identifying and solving issues related to software updates, system images, and cutting-edge hardware deployments. Your expertise will be invaluable when dealing with hardware and software dilemmas on various types of devices, both in person and through remote support.

Demonstrating your knowledge of popular operating systems and applications, you will make technology problems disappear with ease. In this position, you will be part of a vibrant ecosystem, collaborating with other internal Kyndryl teams, as well as with our esteemed alliance partners, such as Microsoft.

At Kyndryl, we are driven by progress, and you will be at the forefront, identifying opportunities for modernization and automation within your area. You will have the freedom to use your creative side, presenting innovative ideas that not only improve the end-user experience but also generate cost savings. Our clients' satisfaction is fundamental, and you will have an essential role in ensuring that we meet our XLA and SLA targets.

If you are someone who thrives in teamwork and embraces the ever-evolving technological landscape, you will love being part of a team focused on deploying the most modern technology. Join us as Deskside Support, where every day is a technological adventure and you are the hero who keeps the digital world running smoothly. Your journey starts here.

Your Future at Kyndryl

Every position at Kyndryl offers a path for your career growth. Whether you are exploring opportunities like Service Delivery Management, Workplace Modernisation, or Workplace Virtualization – Kyndryl is committed to your professional journey.

Who You Are

You are excellent at what you do and possess the necessary experience to prove it. However, equally important – you have a growth mindset, willing to drive your own personal and professional development. You are client-focused – someone who prioritizes the success of the client in your work. And, finally, you are open and barrier-free – naturally inclusive in the way you collaborate with others.

Skills and Required Experience

• High school or technical diploma completed;
• Experience providing IT support;
• Experience in environments with direct client contact;
• Strong communication skills, including via email, phone, and in person;
• Knowledge of Support Tools;
• Availability to work in a hybrid model;
• Availability to work in shifts;
• Knowledge of market platforms (Office Suite, Windows, and other operating systems).

Skills and Desired Experience

• Bachelor's degree in Computer Science, Information Technology, or related technical field.

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.