Debug Customer Support Engineer

Debug Customer Support Engineer

Kymeta revolutionizes satellite communications through Intelligent Communications Platforms (ICPs). Our electronically steered flat panel antennas enable seamless communications on-the-move. Kymeta solutions serve government, military, maritime, transport, and public safety clients worldwide, providing uninterrupted connectivity and spatial intelligence anywhere, anytime. With over 150 patents, Kymeta is shaping the future of global communications.

Kymeta is looking for a Debug Customer Support Engineer to assist Kymeta engineering and operations in the repair and updating of Kymeta's unique flat panel satellite terminals and associated subassemblies. This role requires greater than 50% travel since most tasks performed will be at customer sites.

The successful candidate is a self-motivated team player with a proven track record in troubleshooting and repair of component level failures in electronic assemblies.

Key Duties And Responsibilities

• Travel more than 50% of time, must have valid passport.
• Performs testing, debug, and minor assembly repairs on Kymeta's antenna and terminal assemblies using released procedures and test hardware.
• Generates rework plans and organizes activities to facilitate their execution.
• Ability to troubleshoot analog and digital electronic assemblies to the board/sub-assembly level.
• Ability to contribute to multidisciplinary rapid problem-solving activities and propose solutions to prototype and production manufacturing challenges.
• Ability to quickly come up to speed on new technologies and engineering challenges.
• Demonstrate a strong sense of ownership to all assigned areas of responsibility. Communicates test results and issues for each shift to the cross-functional assembly team.
• Assists in the assembly of production articles as certified employee as required.
• May participate in the selection, set-up and use of specialized EE and RF test equipment.
• Participates in continuous improvement quality processes (lean manufacturing, ISO, etc.)
• Must be willing to participate in tasks outside of normal responsibilities such as assembly and material handling.
• Ability to identify and troubleshoot industry communication protocol (TCP Networking/Serial (RS232)) issues.

Skills And Experience

• Hands on experience with repair of complex systems.
• Expert in use of troubleshooting equipment (voltmeter, oscilloscope, signal and function generators).
• Proficient in generating written instructions, repair plans and estimates.
• Proficient in reading/interpreting electronics/wiring schematics.
• Lean six sigma and statistical analysis package (e.g. Minitab or JMP) competency desired.
• Ability to communicate information using standard Microsoft applications including Excel, Word, Office, Power Point, Project, and Visio.
• Ability to use company-wide tools and systems to execute the key duties and responsibilities of the job.
• Minimum 5 years of experience in electronic testing/troubleshooting.
• RF test experience is highly desired.
• Experience and understanding in TCP Networking and Serial (RS232) interfaces desired.

Education

• Bachelor's degree in a technical field preferred.

Compensation

Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $80,000 - $150,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Benefits

We offer a competitive benefits package which includes:

• Medical Plans: A choice between two competitive options
• Flexible Spending & Health Savings Accounts
• Vision & Dental
• Life/AD&D
• Employee Assistance Program
• 401k
• Paid Time Off
• Exempt employees: Flexible PTO and 12 paid holidays per year
• Non-exempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.