Residential Services Supervisor

Residential Services Supervisor

Anticipates needs of residents and executes requests in a timely fashion. This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. Performs property walk-throughs to ensure cleanliness and that operations are running smoothly. Works with valet team and supervisor to ensure the Design of Service is being met and the arrival experience is beyond exceptional for any person arriving at property. Manages the receiving of contractors, vendors, packages, etc. and assists with administrative duties as assigned.

Duties and Essential Functions

• Works with Concierge Ambassador and Valet team to ensure arrival experience and design of service meets our standards.
• Assist with training new team members.
• Conduct walk-throughs at the property to ensure cleanliness and organization.
• Establish relationships with contractors, vendors, and service providers.
• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily to effectively answer questions and help direct members.
• Ensure employees are dressed appropriately and following uniform guidelines and carrying the necessary equipment.
• Generate operations-related reports and submit to management.
• Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services to accommodate the residents' needs.
• Coordinate special events or special projects as assigned.
• Conduct all services for the association as an ambassador with integrity and in a professional manner.
• Respect residents' privacy, information, perspective, priorities, times, and resources.
• Maintain a warm, friendly, and approachable demeanor.
• Promptly communicate resident and guest concerns to management.
• Receive and keep log of all lost and found items.
• Works with front desk and butler to elevate service and ensure the arrival/departure experience meets our Design of Service Standards.
• Prepare weekly activity reports as required and submit to management.
• Ability to drive automatic and manual vehicles is required.
• Other duties as assigned.

Competencies

• Communication Proficiency
• Must speak and write fluently in English
• Respect for others time and privacy.
• Customer/Client Focus
• Discretion
• Initiative
• Leadership
• Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
• Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Supervisory Responsibility

This position directly supervises the concierge ambassadors and serves as a coach and mentor for the department.

Work Environment

This job operates in a high-end property.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 30 pounds and must occasionally lift or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This position is full time and regularly requires early morning, late night and weekend shifts.

Travel

Travel is primarily local during the business day.

Required Education and Experience

• High School Diploma or equivalent.
• A valid Florida Driver's License is required.
• Minimum 1 year working in the hospitality industry.
• Experience with computers and software used in an office environment.
• Must have excellent communication skills in English; verbal and written to convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Position Supervision

Employee reports to the Director of Operations of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.