Professional Services Project Manager - Remote Eligible

Project Manager

As a Project Manager on the Professional Services team, you will lead customer-facing implementation and delivery projects, ensuring that clients achieve rapid time-to-value with the Kustomer platform. You will be responsible for managing project timelines, resources, and stakeholders, while maintaining clear communication and driving accountability across cross-functional teams. This role is ideal for a detail-oriented, customer-focused project manager who thrives in the fast-paced SaaS and CX technology space.

You'll be responsible for:

• Leading the successful delivery of multiple, concurrent customer implementation projects, from kickoff to go-live.
• Partnering closely with Consultants, Product, and Customer Success teams to ensure seamless handoffs and alignment across the customer lifecycle.
• Developing and managing project plans, timelines, and deliverables, ensuring on-time and within-scope outcomes.
• Serving as the primary point of contact for project stakeholders, providing regular status updates, risk management, and issue resolution.
• Applying standardized delivery methodologies, engagement models, and best practices to ensure consistency and quality in every engagement.
• Driving customer onboarding, adoption, and expansion through effective project execution and relationship management.
• Collaborating with cross-functional teams to refine delivery processes, improve efficiency, and ensure customer success.
• Tracking and analyzing key project metrics, escalating risks and recommending process improvements where needed.

Your qualifications:

• 5+ years of project management experience in SaaS or CX technology industries.
• Strong background managing customer-facing projects, ideally with Kustomer, Salesforce, Zendek or similar customer support systems.
• Proven ability to manage multiple concurrent projects with competing priorities.
• Experience with PSA or project management tools (e.g., Certinia, Rocketlane, Kantata, Asana, Jira, or similar).
• Strong communication, organization, and stakeholder management skills across both technical and business audiences.
• Ability to proactively identify project risks, troubleshoot issues, and implement solutions.
• Experience collaborating with cross-functional teams, including Sales, Product, Engineering, and Customer Success.
• Bachelor's degree or equivalent work experience.
• Willingness to travel as needed.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.