Customer Service Specialist

Customer Service Specialist

Are you passionate about delivering exceptional customer experience and building lasting partnerships? Do you enjoy being in a fast-paced dynamic environment? Do you have an outgoing personality, with the ability to build professional relationships with colleagues and customers? Are you self-motivated, pro-active, team oriented, and innovative?

If yes, we have the perfect role for you! Our Customer Service Department is key to creating the highest standards of customer satisfaction.

Position: Customer Service Specialist Location: Bucharest Hours: Monday to Friday 40 hours

What is your role? As a Customer Service Specialist, you'll be the front line for customer inquiries, managing orders, and enhancing sales alongside our customer managers. You'll handle everything from answering queries and resolving complaints to providing quotes and ensuring seamless order processing. Your role will also involve participating in customer visits, events, and offering e-commerce training.

Your specific tasks include:

• Provide comprehensive telephone support and service, addressing non-technical questions and concerns.
• Actively nurture and strengthen customer relationships to drive satisfaction and loyalty.
• Execute sales strategies effectively through proactive telephone engagement.
• Collaborate closely with Account Managers to ensure a unified approach to customer management.
• Contribute to internal sales processes such as inquiries, quotes, and follow-ups.
• Collaborate with colleagues in developing business, process and tools in order to increase our efficiency and quality in customer service across SEE countries.

Who are you? Ideally educated in a commercial or technical field. A strong customer service orientation with previous experience in internal sales. Excellent time management, communication, and negotiation skills. Proficiency in computer applications (Outlook, Word, Excel) and ideally CRM software. Fluent in Romanian, English, Bulgarian.

What do we offer? We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

• Competitive salary
• Inclusive culture with lots of opportunities for growth
• Profit sharing bonus
• Hybrid model (3 office days, 2 home office)
• 21 days paid annual leave per year
• Private medical insurance (Regina Maria)
• Meal tickets, 40 RON per working day
• Birthday bonus
• Access to free personal development courses

About us Thanks to our ambitions we are active throughout Europe and have a leading position in the agricultural market for parts. We heavily invest in E-business and innovations. Our aim is to make it easy for our customers to run their businesses. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers' language, understand their challenges and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA.

Working at Kramp means:

… you belong here! Being part of our open business community … your work makes a difference! Have an impact on what matters … you will develop and realize! Learn and realize your potential. Join us in shaping the future of customer excellence!