Sales And Revenue Operations Manager - Remote Eligible

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

We're seeking a Sales and Revenue Operations Manager to elevate our global sales team by delivering the tools, processes, and insights they need to succeed. In this hands-on role, you'll lead a small team of analysts and play a critical part in scaling our sales operations function —from refining workflows and managing systems like HubSpot, to producing data-driven insights that guide strategic decisions.

If you're passionate about enabling high-performance sales teams, thrive in fast-moving environments, and want to make a measurable impact, this is your chance to step up. This might be the occasion to have your career going to the moon!

The Opportunity

1. Drive core sales operations processes that enhance team productivity and revenue performance.
2. Optimize our use of HubSpot and other sales tools to ensure high adoption, data quality, and pipeline accuracy.
3. Improve sales reporting and analytics using AWS QuickSight, CRM data, and other internal data sources, to deliver actionable insights to stakeholders.
4. Supervise and mentor a team of analysts, providing direction, feedback, and growth opportunities.
5. Work closely with Sales, Marketing, BizOps, Finance, and Product to ensure alignment on metrics, territory planning, and operational goals.
6. Identify inefficiencies in the sales funnel and recommend enhancements to increase conversion rates and reduce friction.

Skills You Should Hodl

• Hands-on experience with HubSpot (or equivalent CRM), including pipeline management and sales enablement.
• Proven ability to analyze sales data, build dashboards (e.g., in AWS QuickSight or Excel), and translate insights into actionable recommendations.
• Proven track record of streamlining sales workflows, identifying bottlenecks, and implementing scalable processes across teams and geographies.
• Effective people leadership with experience managing analysts, plus strong communication skills for aligning with Sales, Marketing, and Finance stakeholders.
• Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends.
• Working or at least personally involved with and part of the local crypto community.
• Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclemendments document.

Nice to Haves

• Hands on experience with and understanding of Kraken products, primarily our institutional-grade offerings.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions, and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.