Senior Manager, IT - Manufacturing Capabilities Service Delivery

Senior Manager, IT - Manufacturing Capabilities Service Delivery

Job Title: Senior Manager, IT - Manufacturing Capabilities Service Delivery

Reports To: Director, IT - Manufacturing and Supply Chain

Location: Mexico City

Band: B12

Job Summary:

We are seeking an experienced Senior Manager, IT - Manufacturing Capabilities Service Delivery to lead the delivery of IT services and solutions that enable our manufacturing capabilities. The successful candidate will be responsible for managing a team of IT professionals and partnering with business stakeholders to design, implement, and support IT solutions that drive business value and efficiency in our manufacturing operations.

Key Responsibilities:

• Lead the IT Manufacturing Capabilities Service Delivery team, providing guidance, coaching, and development opportunities to ensure the team is equipped to deliver high-quality IT services and solutions.
• Collaborate with business stakeholders to understand manufacturing requirements and develop IT solutions that meet business needs, improve efficiency, and reduce costs.
• Develop and manage the IT roadmap for manufacturing capabilities, aligning with business strategy and priorities.
• Oversee the design, development, testing, and implementation of IT solutions, including manufacturing execution systems, quality management systems, and other manufacturing-related applications.
• Ensure IT solutions are integrated with other business systems, such as ERP, supply chain, and logistics.
• Develop and manage relationships with external partners and vendors to ensure effective delivery of IT services and solutions.
• Manage IT budgets and resources to ensure effective use of investments and alignment with business priorities.
• Develop and maintain IT service level agreements (SLAs) and key performance indicators (KPIs) to measure IT service delivery and performance.
• Collaborate with other IT teams, such as infrastructure, security, and data analytics, to ensure alignment and effective delivery of IT services.
• Identify and mitigate IT risks, ensuring compliance with company policies, procedures, and regulatory requirements.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 8 years of experience in IT, with at least 3 years in a leadership role.
• Proven experience in delivering IT solutions in a manufacturing environment.
• Strong understanding of manufacturing processes and systems, including manufacturing execution systems, quality management systems, and ERP systems.
• Excellent leadership and management skills, with experience in managing high-performing teams.
• Strong communication and collaboration skills, with ability to work effectively with business stakeholders and IT teams.
• Experience with IT service management frameworks, such as ITIL.
• Strong analytical and problem-solving skills, with ability to analyze complex business problems and develop effective solutions.

Nice to Have:

• Experience with cloud-based technologies, such as AWS or Azure.
• Knowledge of Industry 4.0 technologies, such as IoT, AI, and machine learning.
• Experience with agile development methodologies.
• Certification in IT service management, such as ITIL Foundation.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading food and beverage company.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Recognition and reward for outstanding performance.

Location(s):

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.