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Customer Service Analyst
Coordinate order follow-up and quality issue resolution for key clients
Mexico City
Junior
20 hours agoBe an early applicant
Kraft Heinz
A global food and beverage conglomerate known for iconic brands like Kraft Macaroni & Cheese, Heinz Ketchup, and Oscar Mayer.
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Job Description
Activities:
- Follow-up on OC corresponding to the clients assigned from their entry until their delivery
- Creation and follow-up on NC if required by rejections or quality problems
- Reports of CS KPIs specific to each client
- Meetings with warehouse and transportation to ensure the loads of OC
Education:
- LAE, Engineering or related field
- SAP management
- Advanced Excel
Aptitude:
- Attention to detail
- Effective communication
- Customer focus
- Teamwork
Location
Mexico, D.F.
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
About Kraft Heinz
A global food and beverage conglomerate known for iconic brands like Kraft Macaroni & Cheese, Heinz Ketchup, and Oscar Mayer.