ServiceNow Consultant

Key Responsibilities

CSDM Implementation & Planning
Plan and execute end-to-end CSDM implementation using the CSDM 5 framework
Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model
Work closely with the client to drive framework adoption through the year
CMDB & Application Services Expertise
Strong understanding of Business Applications, Application Services, and CMDB relationships
Guide migration from heavily customized Business Applications to standardized Application Service modeling
Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired
Design and validate correct service and relationship hierarchy
Tool-Level / Backend Knowledge (Non-Developer)
Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities
Ability to explain available fields, data structures, and relationships within the platform
Translate functional CSDM requirements into clear build instructions for developers
Partner with developers for actual configuration/builds (not expected to code extensively)
Operational Ownership
Act as the primary CSDM point of contact for the client
Support day-to-day design decisions and ongoing refinement
Provide continuity and backup knowledge beyond implementation

Required Skill Set / Experience

Prior hands-on CSDM implementation experience (at least one implementation preferred)
Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
Strong CMDB fundamentals: data modeling, relationships, service mapping concepts
Ability to operate as a functional–technical bridge between the business and developers
ServiceNow platform knowledge beyond UI-level administration

What This Role Is Not

Qualifications