Servicenow Consultant

ServiceNow Consultant

The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work independently and with a team. Ability to work in second shift in India when required.

Candidate should have the ability to perform in a dynamically changing environment. Should have prior working experience in ServiceNow tool. Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines. Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.

Certified System Administrator (Desired). ITSM Certifications (desired). Other Service-Now Certifications (Preferred).

B-Tech/BCA/MCA. 4.5+ years of IT industry experience. Minimum 2 year of support/implementation experience on ServiceNow. Experience on Service portal will be an advantage. ITIL/ServiceNowcertifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards. Exposure on Service Now integration protocols with other application/systems. Excellent attention to details, ability to multitask, and effective time management skills. Knowledge of web-based development languages; specifically JavaScript, Ajax. Exposure of ITSM Framework, GRC & HRSD is required. Excellent Communication Skills.