KGS - Training Support - Assistant Manager - KYC AML - Bangalore

Assistant Manager – Training Support

Assistant Manager – Training Support is responsible for providing engagement specific training ensuring we equip each resource with the required knowledge and practical skills, as well as providing the continued training support required to meet our business objectives.

The successful candidate will be required to engage with the Operation and People Support Team in order to support the effective delivery of the talent management framework. It is therefore essential that the candidate has a sound ability to engage and communicate information articulately.

Responsibilities

The job responsibilities include:

• Responsible for the effective design and deliver process/ technical training.
• Bring in consistency in knowledge transfer in adherence to the training framework.
• Maintaining and developing expertise of the relevant subject matter topics. Supporting the development of colleagues' skills and abilities.
• Build core knowledge of the engagement during mobilisation in order to support the creation of training material which is engagement specific
• Work with the onshore team to ensure seamless delivery of training activities and maintaining accurate training logs
• Work with the training manager to assess competency levels through use of staff knowledge assessment and training needs assessment to deliver targeted refresher training and alerts.
• Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions
• Have an understanding of e-learning techniques to create and deliver e-learning packages.
• Determine the testing requirements for specialist roles during recruitment phase along with the operations and raining manager.
• Organise, monitor and feedback results from PKT (testing) to the operations management team.
• Conducting sessions around any policy and process change and ensuring to check the absorption of the delivered updates.
• To maintain an up to date working knowledge of the financial services market and all regulations.

Qualifications

Educational qualifications

• Bachelors Degree

Work Experience

• Min 8 - 10 years experience with minimum 5-6 years in training and/or recruitment function
• Proven experience of assessing training needs and design and delivery of training and assessment material
• Demonstrated ability to conduct and embed 'train the trainer' activities
• Proven experience of cross functional working
• Competent in the use of Excel, Word and PowerPoint
• Developing effective working relationships with peers and clients, providing performance support to junior members by supporting the team to improve their performance and build knowledge.

Mandatory technical & functional skills

• Strong command and ease of business English (spoken and written).
• Executive presence, able to interact directly with clients
• Previously led a team / experience leading teams
• Strong presentation skills and ability to engage senior stakeholders
• Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes.

Key behavioural attributes/requirements

• Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
• Ability to lead the team and developing others.