Team Member - Customer Service - product - support - service - Non Branch Banking
Kotak
Job Description
Function: RA-Support-Customer Service
Grade: M1-M3
Role: Team Member- Customer Service
Job Role:
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
• Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
• Quality of Service Request and Resolution as given to customers.
Job requirements:
• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Apply best practices and focus on areas of improvement
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
• Proficiency in WORD and EXCEL/PPT preferred