JD –Trainer for Sky Team

Key Responsibilities:

Training Delivery:
- Conduct classroom, virtual, and on-the-job training sessions on Products, Process and Journeys.
- Facilitate onboarding programs for new hires so as to integrate them quickly on their roles
- Deliver refresher and upskilling modules aligned with business goals
Content Development:
- Design and update training materials, manuals, and e-learning modules specific to banking.
- Collaborate with Product, Process and Compliance teams to ensure content accuracy, simplicity and relevance.
- Ensure application of knowledge so that participants get practical education, exposure and experience to engage with customers and prospects.
Stakeholder Engagement:
- Work closely with business heads, Customer Success Team, Team Leaders to identify training needs.
- Provide feedback, process improvements and insights to improve sales effectiveness and customer experience.
Performance Monitoring:
- Track training effectiveness through assessments, feedback, and performance metrics.
- Recommend interventions for underperforming teams or individuals
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process.

Required Qualifications & Skills

Sky - Team Member - Training - ho & Support - training